FAQs
Find some of our most frequently asked questions and policies below!
If you have any questions not found in our FAQ, please feel free to call us at 813.251.8096 or email us at hello@paperseahorse.com
If you have questions pertaining to your online order, not found below, please email us: shop@paperseahorse.com
The Paper Seahorse Store Policies
Due to the small scale of our business, all sales are final. Canceling a pending order is not possible, as we start packing orders right away to get it out as quickly as possible! Please note, we cannot exchange damage or loss due to the postal service. If your order is incorrect (mistakes happen but we try really hard to give you the best experience), let us know and we will make it right! If for any reason you are unsatisfied with your order, please see the information below:
EXCHANGE/RETURN POLICIES
In-Store Purchases at The Paper Seahorse
All sales are final on pens, ink, sale items and kits. Other items purchased in-store may be returned unopened, unused and in their original condition within 7 days of purchase, for store credit only - receipts are needed to complete the return. The Paper Seahorse reserves the right to not accept returns if they are not in proper condition. Please bring your return to the location of purchase. The Paper Seahorse will not accept returns from Frivolous Dry Goods and vice versa.
Online Orders
All sales are final on pens, ink, sale items, and kits. Other items purchased online may be returned unopened, unused and in their original condition within 7 days of purchase, for store credit only. If the wrong item was sent in error, we will do a return requests may be sent within 7 days of receipt. Email shop@paperseahorse.com; please reference your order number and items needing to be returned. A return label will be created and sent to you. Once we receive the items unused and unopened, we will create the store credit minus the return shipping charges. Original shipping costs are non-refundable.
TROUBLESHOOTING
If a product has become defective, many manufacturers offer a warranty. If you have issues with a product, please contact the company/manufacturer for troubleshooting and repairs.
CLASSES
Cancellation Policy
Registration required for all classes. Please register for all classes either on the phone, in the studio, or online – space is limited and some classes fill up quickly. We need a minimum number of students to hold any class. Payment is due in full when registering. Paper Seahorse reserves the right to cancel a class at any time. If this happens you will be refunded or can sign up for the next class available.
Proper notice helps teachers plan and allows others to take the class. A full refund will be given with proper notice. However, if you do not give notice, there will be no refund. There are no make-up classes. To receive a refund, class cancellation must be requested two weeks prior to the class date. Cancellations made seven days to 72 hours before the class will receive store credit. Due to the nature of planning and material prep, if you do not give notice, there will be no refund.
BACKORDER/PREORDER/OUT-OF-STOCK
Due to the nature of a small business, quantities are limited on certain items. In the event an item your ordered item is no longer available, a refund will be immediately issued to the method of payment. If your item is backordered or a pre-order, it will ship when it arrives in the store. Please note, pre-ordered and back ordered items may take a few weeks to arrive. If you ordered additional items, they will be shipped together with your full order.
SPECIAL ORDERS
Special orders require payment upfront, or a non-refundable deposit which will go toward the final balance due. Each special order will be arranged with the store manager.
ONLINE RETAIL SHOP FAQ'S
How long will it take to receive my order?
All orders will be processed and shipped within 3 - 5 business days, sometimes sooner : ) When ordering, please keep in mind typical shipping time for First Class Mail is 3-7 business days, and Priority Mail is 2-5 business days. Please make sure your shipping information is correct during check out. We will not refund or replace items because they are sent to the wrong address. If you need your order shipped as soon as possible, please let us know in the special instructions box during checkout.
Do you ship internationally?
We no longer ship internationally.
The postal service is asking for more money to deliver, why? What do I do?
Additional fees may be added on to your package, in addition to shipping charges when it arrives in the country or place of destination. We cannot predict those specific fees (typically from Customs or local postal service delivery fees). Any additional fees is the responsibility of the customer.
What if my order was lost/never delivered/etc?
A shipping confirmation email will be sent to you with a tracking number. Unfortunately, we do not have any control over packages once we drop them off with the post office. If you have any questions about your order after it has shipped, please contact your local post office.
Do you ship typewriters?
Through much trial and error we perfected the best way to ship typewriters! However typewriters are not included in the free shipping for orders over $100. There is an additional fee for packaging to ensure that your vintage machine makes it in pristine condition. We will give you a custom quote that includes packing and shipping when you select the machine you want.